Customer Experience & Checkout Specialist

Kroger Family of Companies; Houston (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused team member in a fast-paced environment in Houston. You will greet customers, answer questions, and assist with product recommendations while ensuring a safe, clean store experience.

You will process transactions efficiently at the checkout, handle various payment methods, and follow company policies on loss prevention, restricted items, and safety protocols. Prioritize helpful, courteous service to every guest.

Qualifications

• Customer service experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Handle various tenders and operate the POS system per policy.
• Maintain loss prevention by following cash handling guidelines.
• Adhere to policy on restricted sale items and safety procedures.
• Provide support to customers by answering product questions.

Skills

Customer service

Stress management

Effective communication

Basic math

Job description

Kroger Family of Companies is seeking a customer-focused team member in a fast-paced environment in Houston. You will greet customers, answer questions, and assist with product recommendations while ensuring a safe, clean store experience.

You will process transactions efficiently at the checkout, handle various payment methods, and follow company policies on loss prevention, restricted items, and safety protocols. Prioritize helpful, courteous service to every guest.