Customer Experience Champion for Wellness Brand

Enviromedica; Austin (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Holidays

Job summary

Enviromedica in North Austin is hiring a Customer Experience Specialist to serve as the liaison between customers and the brand. You will handle phone, email, and digital inquiries, manage orders, and resolve issues with empathy and efficiency.

You’ll collaborate with Sales, Fulfillment, and Operations to ensure high-quality service, monitor reviews, and improve customer journeys while maintaining a positive, professional demeanor.

Qualifications

• Minimum 2+ years of customer service experience required.
• Strong verbal and written communication with attention to detail.
• Familiarity with CRM software and case management best practices.
• Ability to adapt to diverse customer needs and personalities.
• Organized, able to multi-task and meet deadlines in a fast-paced environment.

Responsibilities

• Receive and respond to inbound calls, support cases, and emails promptly.
• Enter and manage customer orders, returns, and related data accurately.
• Assist customers with product questions, selection, and troubleshooting.
• Provide solutions for order fulfillment, shipping, and delivery issues.
• Resolve concerns by identifying root causes, offering solutions, and following up.
• Maintain customer accounts in company databases.
• Collaborate with Sales, Fulfillment, and Operations to improve processes.
• Stay updated on products, promotions, and company policies.
• Monitor and respond to customer reviews across platforms.
• Handle eCommerce marketplace service inquiries and channel policies.
• Document interactions and generate reports as needed.
• Strive to meet team performance goals like response times and CSAT.

Skills

Customer service experience

Verbal & written communication

CRM software

Problem solving

Multi-tasking

Attention to detail

Time management

Adaptability

Education

High School diploma or equivalent

Associate/Bachelor in Business/Communications (preferred)

Tools

ERP systems

Job description

Enviromedica in North Austin is hiring a Customer Experience Specialist to serve as the liaison between customers and the brand. You will handle phone, email, and digital inquiries, manage orders, and resolve issues with empathy and efficiency.

You’ll collaborate with Sales, Fulfillment, and Operations to ensure high-quality service, monitor reviews, and improve customer journeys while maintaining a positive, professional demeanor.