Customer Experience Specialist - Flexible Hours & 401k

raymourotp; Newington (CT); On-site; USD 48,712,000 - 61,992,000; Full time

Job summary

Raymour & Flanigan is hiring a Customer Service Representative in the United States. You will play a key role in the lifecycle of every customer's purchase by assisting with deliveries, payments, and addressing questions and concerns to ensure a smooth experience.

You will work independently or in a small team, providing friendly, professional service, with a retail schedule that includes days, nights, weekends, holidays, and events. We value inclusivity and strong customer relationships.

Qualifications

• Provide genuine, friendly, personable, and professional service.
• Effective communication and interpersonal skills.
• Excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for every customer's concerns and requests.
• Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Bridge the gap between the dream and the reality by assisting customers with purchases.
• Work independently and on a small team to enhance the customer shopping experience.

Skills

Customer service

Communication skills

Listening

Multi-tasking

Problem solving

Teamwork

Flexibility

Job description

Raymour & Flanigan is hiring a Customer Service Representative in the United States. You will play a key role in the lifecycle of every customer's purchase by assisting with deliveries, payments, and addressing questions and concerns to ensure a smooth experience.

You will work independently or in a small team, providing friendly, professional service, with a retail schedule that includes days, nights, weekends, holidays, and events. We value inclusivity and strong customer relationships.