Customer Experience Champion - Flexible Retail Sales

The TJX Companies, Inc.; Wesley Chapel (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Health benefits (medical/dental/vision

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. in Wesley Chapel, FL is seeking team-oriented associates to deliver a high-quality customer experience. You will be part of TJ Maxx, Marshalls, HomeGoods and more, contributing to a clean, well-organized store while supporting loss prevention and sales initiatives.

Responsibilities include handling purchases, promoting loyalty programs, and participating in store recovery and merchandising standards. The role requires adaptability, teamwork, and a guest-first attitude.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support store needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multitask in a fast-paced retail environment.
• Adaptability to changing directions and tasks.
• Works well with peers and supervisors.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Multitasking

Adaptability

Team collaboration

Job description

The TJX Companies, Inc. in Wesley Chapel, FL is seeking team-oriented associates to deliver a high-quality customer experience. You will be part of TJ Maxx, Marshalls, HomeGoods and more, contributing to a clean, well-organized store while supporting loss prevention and sales initiatives.

Responsibilities include handling purchases, promoting loyalty programs, and participating in store recovery and merchandising standards. The role requires adaptability, teamwork, and a guest-first attitude.