Customer Experience Specialist — Empowering Connections

Midco; Grand Forks (ND); On-site; USD 35,000 - 50,000; Full time

Job summary

Edgewood Vista is seeking a CX Specialist I in Grand Forks, ND. This role focuses on creating meaningful connections with customers while providing exceptional service across various inquiries. As a part of a call center environment, the successful candidate will need skills in communication, problem-solving, and adaptability. The work may require flexible hours and consists of both inbound and outbound calls. Comprehensive training will be provided, and candidates must hold at least a high school diploma or GED.

Qualifications

• Proficient at using technology including the internet and applications.
• Previous experience in a customer-service environment is a plus.

Responsibilities

• Connect with customers to provide solutions for product, service and billing inquiries.
• Deliver exceptional customer experiences by building rapport and resolving concerns.
• Utilize creative problem-solving skills to troubleshoot customer issues.

Skills

Exceptional communication skills

Basic typing, email and computer skills

Ability to adapt in a fast-paced environment

Education

High school diploma or equivalent (GED)

Job description

Edgewood Vista is seeking a CX Specialist I in Grand Forks, ND. This role focuses on creating meaningful connections with customers while providing exceptional service across various inquiries. As a part of a call center environment, the successful candidate will need skills in communication, problem-solving, and adaptability. The work may require flexible hours and consists of both inbound and outbound calls. Comprehensive training will be provided, and candidates must hold at least a high school diploma or GED.