Customer Experience Champion - E‑Commerce (Chat)

Intrepid Asia

United States

Remote

USD 50,000 - 85,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Comprehensive insurance

Ample leave

Job summary

Intrepid Asia, a leading Ecommerce and Digital Solutions Provider in SEA, seeks a Customer Experience Representative to support managed shops by answering buyer inquiries via chat across e‑commerce platforms. You will work with cross‑functional teams to update store information, products, services and promotions to ensure buyer satisfaction.

We value strong English communication, problem solving, and proactive service.

Qualifications

Minimum of 2 years experience in Customer Service in a BPO or Captive Environment.
Above average English communication skills, both verbal and written.
Above average typing speed.
Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support).
Proficient in MS Word and Excel as well as Google Sheets.

Responsibilities

Respond to buyer inquiries in a timely and accurate manner via chat.
Identify needs of buyers by asking probing questions.
Attend course refreshers to keep knowledge up to date on products and promotions.
Acknowledge and resolve buyer concerns and complaints.
Analyze and report product and promotion issues.
Update internal databases with information about product issues and discussions with buyers.
Monitor buyer complaints and initiate outbound chat to offer assistance.
Maintain a positive, empathetic, and professional attitude toward customers.
Ensure prime satisfaction of each buyer reached via chat.