Customer Experience Champion – Baby Brand

Carter's Retail Inc.; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Referral bonuses

Tuition assistance program

Job summary

Carter's in Wilmington, NC is seeking a dedicated Sales Associate to be the first face of the brand for growing families. You will greet customers, explain product styles and benefits, and help families prep for school and everyday moments.

Join a welcoming team that values inclusion, offers schedules that fit your life, and provides a 30% employee discount along with training to grow with the brand. You thrive in a fast-paced retail setting and support omnichannel experiences.

Qualifications

• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Skills

Customer service

Communication skills

Multitasking

Positive mindset

Job description

Carter's in Wilmington, NC is seeking a dedicated Sales Associate to be the first face of the brand for growing families. You will greet customers, explain product styles and benefits, and help families prep for school and everyday moments.

Join a welcoming team that values inclusion, offers schedules that fit your life, and provides a 30% employee discount along with training to grow with the brand. You thrive in a fast-paced retail setting and support omnichannel experiences.