Customer Experience Pro – Baby & Kids Retail

Carters Inc.; Warren (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Referral bonuses

Education program (GED/English)

Job summary

Carter's is seeking a Sales Associate to be the first face of the brand. You will greet customers, help with product styles and benefits, and support omnichannel shopping to ensure a positive experience. You’ll process transactions, restock floors, and promote promotions and loyalty programs.

Join a welcoming team that values flexibility and growth; Carter's offers a 30% employee discount, referral bonuses, and development programs to help you advance in your career.

Qualifications

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point of sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Skills

Customer service

Communication

Multitasking

Verbal & written communication

Tools

POS system

Job description

Carter's is seeking a Sales Associate to be the first face of the brand. You will greet customers, help with product styles and benefits, and support omnichannel shopping to ensure a positive experience. You’ll process transactions, restock floors, and promote promotions and loyalty programs.

Join a welcoming team that values flexibility and growth; Carter's offers a 30% employee discount, referral bonuses, and development programs to help you advance in your career.