Customer Experience Associate - Baby & Kids

Carter's Retail Inc.; Clovis (CA); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

30% discount

Mental health benefits

Referral bonuses

Tuition-free GED/degree program

ESL program

Career development

Job summary

Carter's is seeking a Sales Associate to be the first face of our brand for growing families. You will welcome customers, explain product benefits, and help families prepare for school moments with our baby essentials.

Join a welcoming, inclusive team that values growth, flexibility, and a strong sense of care. You’ll balance multiple customers, resolve issues quickly, and participate in promotions and loyalty programs while maintaining a clean, safe store environment.

Qualifications

• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Confidently and proactively resolve issues for customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point of sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Skills

Customer service

Communication

Multitasking

Positive attitude

Job description

Carter's is seeking a Sales Associate to be the first face of our brand for growing families. You will welcome customers, explain product benefits, and help families prepare for school moments with our baby essentials.

Join a welcoming, inclusive team that values growth, flexibility, and a strong sense of care. You’ll balance multiple customers, resolve issues quickly, and participate in promotions and loyalty programs while maintaining a clean, safe store environment.