Customer Experience Champion

Paycom; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Shoppa’s Material Handling is seeking a Customer Experience Specialist to act as the primary advocate for customers throughout the pre- and post-sale process. You will partner with Sales, Operations, and customers to ensure a seamless delivery experience and timely resolution of customer needs.

You will manage ship-out logistics, demos, SPRs, and delivery events, monitor VOC feedback, support CSP initiatives, and help resolve aging invoices while collaborating across departments to improve

Qualifications

• Associate's or Bachelor's degree preferred.
• Experience in customer service, sales support, or order management preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.

Responsibilities

• Serve as the primary point of contact for customer experience activities across the order lifecycle.
• Manage customer ship-out orders and coordinate delivery activities with dealers and internal departments.
• Support Accounts Receivable by assisting with aging invoice resolution alongside the Sales team.
• Coordinate and execute equipment demonstrations and customer delivery events.
• Prepare and maintain commission reporting.
• Process and manage Special Price Requests (SPRs).
• Facilitate Voice of the Customer (VOC) surveys and monitor customer feedback.
• Support Customer Satisfaction Process (CSP) initiatives.
• Coordinate Toyota audit requirements and maintain supporting documentation.
• Resolve customer concerns, disputes, and order-related issues in a timely manner.
• Monitor delivery performance, invoice accuracy, and aging orders.
• Coordinate customer tours and customer delivery experiences.

Skills

Customer service

Order management

Communication

Cross-functional collaboration

Problem solving

Multitasking

Education

Associate's or Bachelor's degree in Business, Customer Service, Operations

Tools

ERP systems

CRM systems

Microsoft Excel

Job description

Shoppa’s Material Handling is seeking a Customer Experience Specialist to act as the primary advocate for customers throughout the pre- and post-sale process. You will partner with Sales, Operations, and customers to ensure a seamless delivery experience and timely resolution of customer needs.

You will manage ship-out logistics, demos, SPRs, and delivery events, monitor VOC feedback, support CSP initiatives, and help resolve aging invoices while collaborating across departments to improve