Customer Experience Champion

Cota; Columbus (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Parental Leave

Employee Discounts

Bus Pass

Wellness Initiatives

On-Site Chair Massage

On-Site Health Coach

Tuition Reimbursement

Student Loan Repayment

OPERS Pension

Job summary

COTA is seeking a Customer Experience Champion to warmly greet guests, help them select products or services, and support the Customer Experience Center’s daily operations in Columbus, OH. You will assist with pass sales, mail-out programs, reduced fare initiatives, trip planning, and outreach efforts.

The role emphasizes strong communication, cash handling, and data entry abilities, with duties including educating customers about new features and processing transactions.

Qualifications

• High School Diploma or GED and at least 1 year of cash handling and data entry experience.
• Strong oral and written communication skills with a customer-service mindset.
• Familiarity with transit fare systems and Masabi Transit app is a plus.

Responsibilities

• Greet guests and assist in selecting products or services with a positive experience.
• Assist in pass sales, mail-out programs, and fare purchases.
• Support daily operations of the Customer Experience Center.
• Communicate information clearly and educate customers about features.
• Handle cash register and various payment methods.

Skills

Cash handling

Data entry

Customer service

Communication

Education

High School Diploma or GED

Job description

SALARY: $24.05 Hourly

LOCATION: 33 N. High St. Columbus, OH 43215

BENEFITS:

• Medical, Vision, Dental, Supplemental and Life Insurance
• Paid Parental Leave
• Employee Discounts
• COTA Bus Pass
• Wellness Initiatives
• On-Site Chair Massage
• On-Site Health Coach
• Tuition Reimbursement
• Student Loan Repayment Program
• Public Pension through OPERS & Ohio Deferred Compensation

POSITION SUMMARY:

COTA's Customer Experience Champion pleasantly and proactively greets guests and assists them in selecting the right products or services. Performs professional functions assisting with daily operations of the Customer Experience Center and assists in COTA's pass sales, inventory distribution, pass mail-out programs, reduced fare programs, trip planning, and outlet programs.

Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

ESSENTIAL JOB FUNCTIONS:

• Assesses customer needs by taking steps to maintain a positive experience and applying good oral and written communication skills
• Articulates relevant information and directions in an organized and concise manner
• Educates customers about new product and service features and functionalities
• Creates bus pass IDs as necessary for customers and assists with fare purchases via Masabi Transit app and other systems as needed
• Operates cash register, handling various payment media such as cash, credit and check
• Assists with managing COTA's mail-out program; Choice Riders, Franklin County, Wage Works, City of Columbus and Smart Commute Program, along with other community outreach

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

• Requires High School Diploma or GED, & one (1) year of cash handling and data entry experience

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status