Customer Experience Champion

OhioX; Columbus (OH); In loco; USD 27.000 - 39.000; Part-time

Vantaggi offerti da questo lavoro

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Parental Leave

Employee Discounts

COTA Bus Pass

Wellness Initiatives

On-Site Chair Massage

On-Site Health Coach

Tuition Reimbursement

Student Loan Repayment Program

Public Pension (OPERS)

Descrizione del lavoro

COTA seeks a Customer Experience Champion to greet guests and help them select the right products and services at the Customer Experience Center in Columbus, OH. This role encompasses pass sales, inventory distribution, mail-out programs, and community outreach to support Move Every Life Forward.

Primary duties include assisting customers, processing transactions, and educating patrons about new features. On-site wellness initiatives and benefits are offered.

Competenze

• Requires High School Diploma or GED and 1 year cash handling experience.
• Experience with data entry and basic cash transactions.
• Strong oral and written communication skills.

Mansioni

• Assess customer needs to maintain a positive experience.
• Articulate information and directions clearly.
• Educate customers about product and service features.
• Create bus pass IDs and assist with fare purchases using Masabi Transit app.
• Operate cash register and process cash, credit, and checks.
• Support mail-out programs and community outreach.

Conoscenze

Cash handling

Data entry

Customer service

Communication

Formazione

High School Diploma or GED

Strumenti

Masabi Transit app

Cash register

Descrizione del lavoro

SALARY: $24.05 Hourly

LOCATION: 33 N. High St. Columbus, OH 43215

BENEFITS:

• Medical, Vision, Dental, Supplemental and Life Insurance
• Paid Parental Leave
• Employee Discounts
• COTA Bus Pass
• Wellness Initiatives
• On-Site Chair Massage
• On-Site Health Coach
• Tuition Reimbursement
• Student Loan Repayment Program
• Public Pension through OPERS & Ohio Deferred Compensation

POSITION SUMMARY:

COTA's Customer Experience Champion pleasantly and proactively greets guests and assists them in selecting the right products or services. Performs professional functions assisting with daily operations of the Customer Experience Center and assists in COTA's pass sales, inventory distribution, pass mail-out programs, reduced fare programs, trip planning, and outlet programs.

Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

ESSENTIAL JOB FUNCTIONS:

• Assesses customer needs by taking steps to maintain a positive experience and applying good oral and written communication skills
• Articulates relevant information and directions in an organized and concise manner
• Educates customers about new product and service features and functionalities
• Creates bus pass IDs as necessary for customers and assists with fare purchases via Masabi Transit app and other systems as needed
• Operates cash register, handling various payment media such as cash, credit and check
• Assists with managing COTA's mail-out program; Choice Riders, Franklin County, Wage Works, City of Columbus and Smart Commute Program, along with other community outreach

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

• Requires High School Diploma or GED, & one (1) year of cash handling and data entry experience

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status