Customer Experience Champion

Central Ohio Transit Authority (COTA); Columbus (OH); On-site; USD 27,000 - 39,000; Full time

Job summary

Central Ohio Transit Authority (COTA) is seeking a Customer Experience Champion to greet guests, assist with pass sales, and support daily operations in the Customer Experience Center. The role includes handling cash transactions, assisting with fare purchases, and contributing to mail-out programs and community outreach as part of COTA's commitment to Move Every Life Forward.

The position requires a High School Diploma or GED and at least one year of cash handling and data entry experience,

Qualifications

• Requires High School Diploma or GED, and one year of cash handling and data entry experience.

Responsibilities

• Assess customer needs by ensuring a positive experience and clear communication.
• Articulate information and directions in an organized manner to customers.
• Educate customers about new product and service features and functionalities.
• Create bus pass IDs and assist with fare purchases via Masabi Transit app and other systems.
• Operate cash register and handle cash, credit, and checks.
• Assist with the mail-out program and community outreach initiatives.

Skills

Cash handling

Data entry

Customer service

Education

High School Diploma or GED

Tools

Masabi Transit app

Cash register / POS system

Job description

Salary

$24.05 Hourly

Location

33 N. High St. Columbus, OH 43215

Benefits

• Medical, Vision, Dental, Supplemental and Life Insurance
• Paid Parental Leave
• Employee Discounts
• COTA Bus Pass
• Wellness Initiatives
• On-Site Chair Massage
• On-Site Health Coach
• Tuition Reimbursement
• Student Loan Repayment Program
• Public Pension through OPERS & Ohio Deferred Compensation

Position Summary

COTA's Customer Experience Champion pleasantly and proactively greets guests and assists them in selecting the right products or services. Performs professional functions assisting with daily operations of the Customer Experience Center and assists in COTA's pass sales, inventory distribution, pass mail-out programs, reduced fare programs, trip planning, and outlet programs. Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

Essential Job Functions

• Assesses customer needs by taking steps to maintain a positive experience and applying good oral and written communication skills
• Articulates relevant information and directions in an organized and concise manner
• Educates customers about new product and service features and functionalities
• Creates bus pass IDs as necessary for customers and assists with fare purchases via Masabi Transit app and other systems as needed
• Operates cash register, handling various payment media such as cash, credit and check
• Assists with managing COTA's mail-out program; Choice Riders, Franklin County, Wage Works, City of Columbus and Smart Commute Program, along with other community outreach

Minimum Education & Experience Required

• Requires High School Diploma or GED, & one (1) year of cash handling and data entry experience

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status