Customer Experience Center Associate | Flexible Hours, PTO

The UPS Store 7171; Ypsilanti (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Employee Discounts

Flexible Scheduling

Uniforms Provided

Job summary

The UPS Store 7171 is seeking a Center Associate to deliver world-class customer service by processing packages, operating copiers and POS devices, and advising customers on products and services. A high school diploma or GED is required, along with strong computer skills and a friendly, helpful demeanor.

Pay ranges from $16 - $17 per hour. The role includes benefits such as paid time off, employee discounts, flexible scheduling, and uniforms provided.

Qualifications

• High school diploma or GED required.
• Strong customer service skills.
• Positive attitude and excellent work ethic.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Strong attention to detail.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Demonstrate the Core Values and help teach our Core Values to new associates.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Verbal and written communication

Attention to detail

Prompt, reliable, and responsible

Phone skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store 7171 is seeking a Center Associate to deliver world-class customer service by processing packages, operating copiers and POS devices, and advising customers on products and services. A high school diploma or GED is required, along with strong computer skills and a friendly, helpful demeanor.

Pay ranges from $16 - $17 per hour. The role includes benefits such as paid time off, employee discounts, flexible scheduling, and uniforms provided.