Customer Experience & Car Rental Specialist

Hertz; Warwick (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

40% off Hertz rentals

Medical, dental & vision plans

401(k) matching

Parental Leave

Job summary

Hertz in Warwick, RI is seeking a Flexible Customer Service Associate to assist customers with rentals, maximize revenue, and provide world-class service. The role includes guiding customers through rental options and handling objections.

You will shuttle customers, prepare vehicles for pickup, and ensure cars are clean and fueled. Availability includes early mornings to late evenings, with weekend shifts.

Qualifications

• Excellent verbal and written communication skills.
• Ability to own responsibilities with accountability.
• Strong initiative and customer service orientation.
• Experience using basic office equipment.

Responsibilities

• Consult with customers on rental options and upsell products.
• Provide world-class customer service and sales support.
• Overcome customer objections to increase revenue.
• Shuttle customers to and from locations.
• Prepare vehicles for pickup: clean, fuel, and check fluids.

Skills

Communication skills

Ownership & accountability

Initiative

Equipment operation knowledge

Customer service orientation

Tools

Computer terminal

Telephone systems

Calculator

Copy machine

Fax machine

Job description

Hertz in Warwick, RI is seeking a Flexible Customer Service Associate to assist customers with rentals, maximize revenue, and provide world-class service. The role includes guiding customers through rental options and handling objections.

You will shuttle customers, prepare vehicles for pickup, and ensure cars are clean and fueled. Availability includes early mornings to late evenings, with weekend shifts.