Customer Experience & Rentals Associate - Flexible

Hertz-1; Portland (ME); Hybrid; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical, Dental & Vision plan options

Retirement programs incl. 401(k)

Paid Parental Leave & Adoption Support

Educational Reimbursement & Discounts

Employee Assistance Program

Job summary

Hertz is hiring a Flexible Customer Service Associate in Portland, ME. You will assist customers with rental and return processes, ensure vehicles are clean and ready for pickup, and help resolve issues with a focus on world-class service.

Responsibilities include greeting customers, explaining rates, and promoting optional products. You will work in a fast-paced environment, contribute to sales, and support a seamless rental experience for every guest.

Qualifications

• Provide world class customer service by managing the rental process and returns in line with Hertz policies.
• Welcome each customer with a smile and maintain a professional appearance.
• Explain rates, service charges, and rental terms to customers clearly.

Responsibilities

• Assist customers with rental and return processes.
• Upsell products and services to maximize revenue.
• Resolve customer issues promptly and courteously.

Skills

Customer service

Communication

English proficiency

Multitasking

Teamwork

Time management

Attention to detail

Professionalism

Typing

Job description

Hertz is hiring a Flexible Customer Service Associate in Portland, ME. You will assist customers with rental and return processes, ensure vehicles are clean and ready for pickup, and help resolve issues with a focus on world-class service.

Responsibilities include greeting customers, explaining rates, and promoting optional products. You will work in a fast-paced environment, contribute to sales, and support a seamless rental experience for every guest.