Customer Service Specialist — Billing & Support (Utilities)

Veolia North America, LLC; King of Prussia (PA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition reimbursement

Paid time off

Job summary

Veolia North America, LLC is seeking a Customer Service Representative to handle high volumes of calls, billing, and back-office processing. You will resolve inquiries, process payments, and maintain billing records within the CIS, while promoting company initiatives and ensuring accurate data entry.

The role emphasizes excellent communication, multitasking, and detail orientation to meet service metrics in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Associate degree or technical school preferred.
• Regulated utility or municipality customer service experience preferred.
• Experience using CC&B Customer Billing Information System or similar is preferred.
• 2 years previous call center, front office, back office, and/or billing customer service experience required.

Responsibilities

• Handle customer calls and inquiries and manage billing, collections, and cashiering functions.
• Investigate and resolve customer calls, emails, complaints and inquiries related to billing and service.
• Aim to achieve customer service metrics and satisfaction levels.
• Ensure service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and CIS entry.
• Process customer payments, prepare daily deposits, and maintain cash reports.
• Prepare billing adjustments and maintain related documents.
• Explain programs and processes to customers and obtain required information (ACH, eBilling, etc.).

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Active listening

Google Suite

Multitasking

Attention to detail

Organization

Teamwork

Education

High School Diploma/GED

Associate's degree preferred

Tools

CC&B

Job description

Veolia North America, LLC is seeking a Customer Service Representative to handle high volumes of calls, billing, and back-office processing. You will resolve inquiries, process payments, and maintain billing records within the CIS, while promoting company initiatives and ensuring accurate data entry.

The role emphasizes excellent communication, multitasking, and detail orientation to meet service metrics in a fast-paced environment.