Customer Experience & Billing Specialist

Veolia; Hummelstown (Dauphin County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Savings accounts

Tuition reimbursement

Volunteer time off

Job summary

Veolia in North America is seeking a Customer Service Representative to support call center operations, billing, collections and field service processing. You will deliver professional, accurate service to internal and external customers in accordance with company policies and PA regulatory requirements.

You will handle high volumes of calls, resolve inquiries, process payments, and assist with routing development for meter reading, while maintaining data in CIS and upholding customer service

Qualifications

• High School Diploma/GED is required.
• Associate’s degree or equivalent from a two-year college or technical school preferred.
• Regulated Utility or Municipality customer service experience preferred.
• 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.

Responsibilities

• Handle a high volume of calls and back‑office functions (billing, collections, cashiering, field orders).
• Investigate and resolve customer inquiries pertaining to billing and service functions.
• Assist with routing development for meter reading and CIS data entry.
• Process customer payments and prepare daily deposits; maintain cash reports.
• Prepare billing adjustments and maintain customer billing and collections information.
• Promote company programs and obtain customer information (ACH, ebilling, etc.).

Skills

Customer service

Communication

Teamwork

Multitasking

Google Suite

Education

High School Diploma/GED

Associate’s degree or equivalent

Tools

CC&B Customer Billing Information System

Job description

Veolia in North America is seeking a Customer Service Representative to support call center operations, billing, collections and field service processing. You will deliver professional, accurate service to internal and external customers in accordance with company policies and PA regulatory requirements.

You will handle high volumes of calls, resolve inquiries, process payments, and assist with routing development for meter reading, while maintaining data in CIS and upholding customer service