Customer Experience Banker: Hybrid Financial Concierge

Huntington National Bank; Indianapolis (IN); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Huntington National Bank in Indianapolis, IN is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions and delivering exceptional service.

You will identify financial goals, recommend deposits and banking products, and help deepen customer relationships while adhering to bank policies. Office-based with potential flexible arrangements.

Qualifications

• High School Diploma or GED required with 1 year of customer service or related experience.
• Preferred: 1+ year in customer service in banking or retail sales.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all operational, security, risk and regulatory policies.

Skills

Customer service

Sales skills

Banking knowledge

Relationship building

Education

High School Diploma or GED

Bachelor's degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank in Indianapolis, IN is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions and delivering exceptional service.

You will identify financial goals, recommend deposits and banking products, and help deepen customer relationships while adhering to bank policies. Office-based with potential flexible arrangements.