Customer Experience Banker - Growth & Relationships

Huntington Bank; Pontotoc (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Huntington Bank in Pontotoc, MS is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals and retain and grow relationships.

You will handle deposits, educate customers on products, follow a disciplined sales process, and refer customers to other areas of the bank to deepen relationships while complying with policies and security protocols.

Qualifications

• High School Diploma or GED with 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role.
• Bachelor's Degree may substitute for experience.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Communication

Sales

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in Pontotoc, MS is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals and retain and grow relationships.

You will handle deposits, educate customers on products, follow a disciplined sales process, and refer customers to other areas of the bank to deepen relationships while complying with policies and security protocols.