Customer Experience Banker: Flexible Work & Growth

Huntington National Bank; Nacogdoches (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products, while handling transactions accurately and balancing daily.

The role emphasizes exemplary service, proactive outreach, and adherence to bank policies.

Qualifications

• High School Diploma or GED required (or Bachelor's).
• 1 year or more in customer service or banking.
• Cash handling skills and comfort with technology (mobile/online banking).

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Relationship banking

Communication skills

Education

High School Diploma or GED

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products, while handling transactions accurately and balancing daily.

The role emphasizes exemplary service, proactive outreach, and adherence to bank policies.