Customer Experience Banker — Flexible Work

Huntington National Bank; Middlefield Township (OH); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retain and grow consumer and business relationships, and proactively identify financial goals. The role emphasizes delivering exemplary service while balancing daily transactions and promoting deposit and other banking products.

The position requires strong customer service, ability to educate on deposit products, and a disciplined sales approach to source referrals and

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills and comfort with technology such as mobile services and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retain and grow consumer and business relationships, and proactively identify financial goals. The role emphasizes delivering exemplary service while balancing daily transactions and promoting deposit and other banking products.

The position requires strong customer service, ability to educate on deposit products, and a disciplined sales approach to source referrals and