Customer Experience Banker — Financial Concierge (Hybrid)

The Huntington National Bank; Lansing (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by identifying needs and recommending deposit products and other services. You will handle transactions, build relationships, and participate in a disciplined sales process while adhering to policies.

The role is office-based with potential flexible work arrangements and requires strong customer service and

Qualifications

• High School Diploma or GED and 1 year of customer service or equivalent experience, or a Bachelor's Degree.
• Banking or financial services experience preferred.
• Strong sales and relationship-building abilities.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process, outbound calling, and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management, banking, communication and presentation.
• Perform other duties as assigned.

Skills

Customer service

Sales skills

Relationship building

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

The Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by identifying needs and recommending deposit products and other services. You will handle transactions, build relationships, and participate in a disciplined sales process while adhering to policies.

The role is office-based with potential flexible work arrangements and requires strong customer service and