Customer-Experience Bank Teller

PNC Bank NA; Barbourville (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Backup child/elder care

Educational assistance

Wellness program

Job summary

PNC is seeking a Teller for its Retail Branch in Barbourville, KY. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to refer customers to appropriate products and services.

This in-office position emphasizes accurate operations and strong customer service. Candidates should be prepared to engage customers, leverage available technology, and adhere to policies while supporting the branch's daily activities.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• Prior experience is not required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Teller for its Retail Branch in Barbourville, KY. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to refer customers to appropriate products and services.

This in-office position emphasizes accurate operations and strong customer service. Candidates should be prepared to engage customers, leverage available technology, and adhere to policies while supporting the branch's daily activities.