Customer-Focused Teller: Elevate Financial Wellness

PNC; Richmond (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Job summary

PNC is seeking a Teller for our Retail Branch in Richmond, KY. This in-office role focuses on delivering a superior customer experience, educating clients on financial options, and identifying opportunities to expand banking relationships.

You will engage customers, leverage technology, and refer opportunities to branch staff while following all policies to ensure efficient operations. This position emphasizes customer focus, risk management, and proactive service.

Qualifications

• Experience not required; no degree necessary for this level.
• Candidates may be considered with a combination of education, certifications and military service in lieu of a degree.
• No specific licenses required to start; role focuses on customer interaction and product knowledge.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures and ensures teller and branch daily operations are complete accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller for our Retail Branch in Richmond, KY. This in-office role focuses on delivering a superior customer experience, educating clients on financial options, and identifying opportunities to expand banking relationships.

You will engage customers, leverage technology, and refer opportunities to branch staff while following all policies to ensure efficient operations. This position emphasizes customer focus, risk management, and proactive service.