Customer Experience Associate: Rewards & Framing

Michaels; Latham (NY); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. is seeking a Seasonal Customer Service Associate in Albany-Latham, NY. You will deliver friendly service, help customers locate products, and ensure a fast, efficient checkout experience.

The role supports store operations and engages customers with rewards programs and credit options. Ideal candidates have retail or customer service experience and a positive attitude. The position involves standing for long periods and various merchandising tasks in a

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and process transactions accurately.
• Friendly, customer-focused approach with a positive attitude.

Responsibilities

• Assist customers in locating products and provide solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Promote and enroll customers in Rewards program and Private Label Credit Card.
• Support Omni-channel processes including BOPIS and SFS.
• Help with stocking, truck unload, and maintaining planograms (POGs).
• Uphold SOPs, safety, and company policies; model positive behavior.

Skills

Customer service

Cash handling

Retail experience

Job description

The Michaels Companies Inc. is seeking a Seasonal Customer Service Associate in Albany-Latham, NY. You will deliver friendly service, help customers locate products, and ensure a fast, efficient checkout experience.

The role supports store operations and engages customers with rewards programs and credit options. Ideal candidates have retail or customer service experience and a positive attitude. The position involves standing for long periods and various merchandising tasks in a