Customer Experience Associate (Retail)

Follett Corporation; Normal (IL); On-site; USD 34,384,896 - 64,328,409; Full time

Job summary

Follett Corporation in Normal, IL is seeking a friendly Team Member to deliver outstanding customer service. You will greet shoppers, assist with inquiries, answer phones or direct callers, and ring up purchases using the POS system.

This entry-level role emphasizes safe cash handling, accurate pricing, and keeping the sales floor stocked. Training new team members and supporting store operations are also part of the job.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system.
• Use safe money-handling procedures and secure transaction practices.
• Assist with training new team members.
• Ensures the sales floor is fully stocked and items priced properly.

Skills

Customer service

Communication

POS handling

Training

Cash handling

Stocking

Education

High School Degree or equivalent

Tools

POS System

Job description

Follett Corporation in Normal, IL is seeking a friendly Team Member to deliver outstanding customer service. You will greet shoppers, assist with inquiries, answer phones or direct callers, and ring up purchases using the POS system.

This entry-level role emphasizes safe cash handling, accurate pricing, and keeping the sales floor stocked. Training new team members and supporting store operations are also part of the job.