Customer Experience Associate — POS & Mentoring

Nordstrom; Lone Tree (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement plan

Merchandise discount

Job summary

Nordstrom in Lone Tree, CO seeks a customer-focused team member to deliver friendly service, handle returns and order pickup, and mentor new staff on the register. You will engage customers, process transactions accurately, and support inventory accuracy while upholding privacy and security standards.

Hours vary, including evenings and weekends; benefits include medical, retirement, merchandise discount, and paid time away.

Qualifications

• Experience delivering friendly, proactive customer service.
• Ability to train new hires on POS/register procedures.
• Comfort working with store systems and multiple operating systems.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and solutions-focused approach.
• Accurately process transactions and ticketing using POS/store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.

Skills

Customer service

POS/register training

Multi‑platform devices

Communication

Team collaboration

Data privacy

Tools

MS Windows

iOS

Android

Job description

Nordstrom in Lone Tree, CO seeks a customer-focused team member to deliver friendly service, handle returns and order pickup, and mentor new staff on the register. You will engage customers, process transactions accurately, and support inventory accuracy while upholding privacy and security standards.

Hours vary, including evenings and weekends; benefits include medical, retirement, merchandise discount, and paid time away.