Customer Experience Associate – Order Fulfillment & Support

Vaco by Highspring; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Vaco by Highspring in Downtown Orlando is seeking a Customer Service Representative to handle inquiries, process orders, and resolve issues with professionalism and efficiency. You will assist with pricing, shipment date acknowledgments, and packing lists while delivering an exceptional customer experience.

Responsibilities include generating freight quotes, organizing data for reports, and maintaining orderly email correspondence.

Responsibilities

• Process customer orders, calculate pricing, and prepare and send shipment date acknowledgments.
• Generate packing lists and freight quotes for outgoing shipments.
• Respond promptly to customer inquiries or concerns, including billing and product-related questions.
• Compile and prepare data for customer reports as requested.
• Support the team in delivering an exceptional customer experience.
• Scan, file, and organize orders and related email correspondence in job folders.
• Perform additional duties as assigned by management.

Skills

Customer service

Order processing

Pricing

Communication

Data reporting

Job description

Vaco by Highspring in Downtown Orlando is seeking a Customer Service Representative to handle inquiries, process orders, and resolve issues with professionalism and efficiency. You will assist with pricing, shipment date acknowledgments, and packing lists while delivering an exceptional customer experience.

Responsibilities include generating freight quotes, organizing data for reports, and maintaining orderly email correspondence.