Customer Care & Order Specialist

Viking Corp; Town of Florida (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Viking Corp in Apopka, FL is seeking a Customer Service Rep I to manage customer accounts, provide pricing, availability, and shipping information. You will be the primary contact by phone, email, or in person, supporting internal departments to ensure accurate order execution.

The role involves processing orders and quotations, handling returns or credits, resolving discrepancies, and using ERP/JDE and MS Office to keep records up to date.

Qualifications

• Minimum 1 year of customer service or account management experience.
• Experience processing orders, quotations, pricing, and returns.
• Experience with enterprise systems/ERP/JDE preferred.
• Strong communication with customers and internal teams.
• Proficiency with Microsoft Office and basic arithmetic.

Responsibilities

• Process customer orders, quotations, and returns according to policy.
• Serve as primary contact for inquiries via phone, email.
• Coordinate with sales, fabrication, inventory, and warehouse teams.
• Investigate order entry, pricing, shipping, and billing discrepancies.
• Maintain accurate documentation of interactions and orders.
• Follow SOPs and complete required training.

Skills

Customer service

Account management

Sales support

Multi-tasking

Communication

Education

High School/GED

Tools

ERP/JDE

Microsoft Office

Job description

Viking Corp in Apopka, FL is seeking a Customer Service Rep I to manage customer accounts, provide pricing, availability, and shipping information. You will be the primary contact by phone, email, or in person, supporting internal departments to ensure accurate order execution.

The role involves processing orders and quotations, handling returns or credits, resolving discrepancies, and using ERP/JDE and MS Office to keep records up to date.