Customer Experience Associate — Mon-Fri, PTO, Health & Growth

Tower Insurance Associates; Culver City (CA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

PTO

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Tower Insurance Associates is hiring a Customer Service Representative in Culver City to join a fast-growing office. The role is full-time and focuses on delivering excellent service to current clients while assisting prospects over the phone.

No prior experience is required, and you will be trained to fit into the team. Responsibilities include handling policy changes, verifying contact details, answering calls on the first ring, scheduling sales appointments, and responding to inquiries within

Qualifications

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Skills

Customer service

Multi-tasking

Communication

Positive attitude

Stress management

Job description

Tower Insurance Associates is hiring a Customer Service Representative in Culver City to join a fast-growing office. The role is full-time and focuses on delivering excellent service to current clients while assisting prospects over the phone.

No prior experience is required, and you will be trained to fit into the team. Responsibilities include handling policy changes, verifying contact details, answering calls on the first ring, scheduling sales appointments, and responding to inquiries within