Customer Support Specialist — Detail-Driven Problem Solver

oldcastlebuildingenvelope; Schofield (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Industry-competitive benefits

Paid time off and holidays

Bonuses and annual raises

Training

Job summary

Oldcastle Building Envelope (OBE) is hiring a Customer Service Representative to deliver excellent service by documenting interactions, processing quotes and orders, and responding to customer inquiries. You will work with the Customer Service Manager and maintain knowledge of products.

Ideal candidates have 1-2 years in customer service, strong detail orientation, good communication, and the ability to work independently, with overtime as needed.

Qualifications

• 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Must be at least 18 years of age.
• Ability to work independently and prioritize work with deadlines; overtime when required.

Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints.
• Data entry of faxed, emailed, and phoned in orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Data entry

Multitasking

Tools

Computer skills

Job description

Oldcastle Building Envelope (OBE) is hiring a Customer Service Representative to deliver excellent service by documenting interactions, processing quotes and orders, and responding to customer inquiries. You will work with the Customer Service Manager and maintain knowledge of products.

Ideal candidates have 1-2 years in customer service, strong detail orientation, good communication, and the ability to work independently, with overtime as needed.