Customer Experience Associate — Growth in Tech & Analytics

Concentrix; Goldenrod CDP (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. You'll handle inbound calls, chats, and emails, resolve customer questions, and document each interaction in CRM tools.

You will follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. The role offers training, coaching, and opportunities to grow in customer experience, technology, and

Qualifications

• Handle inbound calls, chats and emails from customers.
• Resolve customer questions and process requests.
• Document each interaction accurately in CRM tools.

Responsibilities

• Follow defined workflows to meet quality and productivity targets.
• Use digital systems and knowledge bases to find solutions.
• Work in a collaborative, inclusive environment; receive training and coaching.

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. You'll handle inbound calls, chats, and emails, resolve customer questions, and document each interaction in CRM tools.

You will follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. The role offers training, coaching, and opportunities to grow in customer experience, technology, and