Global Customer Experience Associate

Concentrix; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to support global clients in professional, scientific, and technical services. You’ll handle inbound calls, chats, and emails, resolve customer questions, and document each interaction accurately in CRM systems.

You’ll follow defined workflows, meet quality and productivity targets, and use digital knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and opportunities to grow

Responsibilities

• Handle inbound calls, chats, and emails from customers.
• Resolve customer questions and process requests.
• Document each interaction accurately in CRM tools.
• Follow defined workflows and meet quality targets.

Job description

Concentrix is seeking a Customer Service Associate to support global clients in professional, scientific, and technical services. You’ll handle inbound calls, chats, and emails, resolve customer questions, and document each interaction accurately in CRM systems.

You’ll follow defined workflows, meet quality and productivity targets, and use digital knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and opportunities to grow