Global Customer Experience & Support Associate

Concentrix; Azalea Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to support global clients in professional, scientific, and technical services. You will handle inbound calls, chats, and emails, resolve customer questions, and document each interaction in CRM tools.

You will follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. The role includes training, coaching, and opportunities to grow skills in customer experience, technology, and

Qualifications

• Handles inbound calls, chats, and emails.
• Documents each interaction accurately in CRM tools.
• Follows defined workflows to meet quality and productivity targets.

Responsibilities

• Resolve customer questions and process requests.
• Use digital systems and knowledge bases to find solutions.
• Participate in training, coaching, and skill growth in customer experience, technology, and analytics.

Job description

Concentrix is seeking a Customer Service Associate to support global clients in professional, scientific, and technical services. You will handle inbound calls, chats, and emails, resolve customer questions, and document each interaction in CRM tools.

You will follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. The role includes training, coaching, and opportunities to grow skills in customer experience, technology, and