Customer Experience Associate - Grow into CX & Analytics

Concentrix; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Associate to support leading global brands in the professional, scientific, and technical services sector. You will handle inbound customer inquiries via phone, chat, and email, resolve issues, process requests, and document interactions using CRM tools.

You’ll troubleshoot basic technical and account concerns, follow defined workflows, and meet quality, accuracy, and productivity targets.

Qualifications

• Handle inbound customer inquiries via phone, chat, and email.
• Document interactions using CRM tools.
• Follow defined workflows and meet quality, accuracy, and productivity targets.

Responsibilities

• Handle inbound customer inquiries via phone, chat, and email.
• Resolve issues, process requests, and document interactions using CRM tools.
• Troubleshoot basic technical and account concerns.
• Follow defined workflows and meet quality, accuracy, and productivity targets.

Tools

CRM tools

Job description

Concentrix is hiring a Customer Service Associate to support leading global brands in the professional, scientific, and technical services sector. You will handle inbound customer inquiries via phone, chat, and email, resolve issues, process requests, and document interactions using CRM tools.

You’ll troubleshoot basic technical and account concerns, follow defined workflows, and meet quality, accuracy, and productivity targets.