Global Customer Experience Specialist — Support & Growth

Concentrix; Lake Monroe (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. You’ll handle inbound calls, chats, and emails, resolve customer questions, and document each interaction accurately in CRM tools.

You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and

Responsibilities

• Handle inbound calls, chats, and emails.
• Resolve customer questions and requests.
• Document each interaction accurately in CRM tools.
• Follow defined workflows and meet quality and productivity targets.
• Use digital systems and knowledge bases to find solutions.
• Receive training and coaching to grow in customer experience, technology and analytics.

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. You’ll handle inbound calls, chats, and emails, resolve customer questions, and document each interaction accurately in CRM tools.

You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and