Customer Service Representative

Concentrix; DeLand (FL); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Concentrix in Florida is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. You’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools.

You’ll follow defined workflows, meet quality and productivity targets, and use knowledge bases to find solutions.

Qualifications

• Customer service experience in multi-channel environments.
• Proficiency using CRM tools to document interactions.

Responsibilities

• Handle inbound calls, chats, and emails from customers.
• Resolve customer questions and process requests efficiently.
• Document each interaction accurately in CRM systems.
• Follow defined workflows to meet quality and productivity targets.
• Utilize knowledge bases to find solutions and improve resolutions.

Skills

Inbound calls

Chat support

Email support

CRM usage

Tools

CRM software

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools. You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and opportunities to grow your skills in customer experience, technology, and analytics.