Customer Experience Assistant — Growth & Support

Alphabe Insight Inc; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Career growth and advancement

Collaborative and innovative work env.

Mentorship and hands-on learning

Exposure to diverse projects

Job summary

Limitless East Marketing is seeking a Customer Service Assistant to join our dynamic team. You will be the first contact for customers, answering inquiries, processing orders, and resolving issues to ensure a positive experience.

In this role you will collaborate with internal teams, maintain accurate records, and develop your skills through hands-on mentorship in a collaborative and innovative environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and polite under pressure.
• Previous experience in customer service or a related field is preferred.
• Proficient with customer service software and Microsoft Office applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and returns.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service software

Microsoft Office

Tools

Customer service software

Microsoft Office

Job description

Limitless East Marketing is seeking a Customer Service Assistant to join our dynamic team. You will be the first contact for customers, answering inquiries, processing orders, and resolving issues to ensure a positive experience.

In this role you will collaborate with internal teams, maintain accurate records, and develop your skills through hands-on mentorship in a collaborative and innovative environment.