Customer Service Representative

Concentrix; Winter Park (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you’ll handle inbound calls, chats, and emails, resolve customer questions, and document each interaction accurately in CRM tools.

You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions.

Qualifications

• Handle inbound calls, chats and emails.
• Resolve customer questions and process requests.
• Document interactions in CRM tools.

Responsibilities

• Handle inbound calls, chats, and emails.
• Resolve customer questions and process requests.
• Document each interaction accurately in CRM tools.
• Follow defined workflows and meet quality/productivity targets.
• Use digital systems and knowledge bases to find solutions.
• Grow skills through training, coaching and development opportunities.

Job description

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you’ll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools. You’ll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you’ll receive training, coaching, and opportunities to grow your skills in customer experience, technology, and analytics.