Customer Experience Associate - Framing & Retail

Michaels Stores; Flagstaff (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

401k match

Medical/Dental/Vision

Tuition assistance

Adoption assistance

Telemedicine

Job summary

Michaels in Flagstaff, AZ is seeking a team member to deliver friendly customer service, help shoppers locate products, and provide a fast, accurate checkout experience. You will assist with truck unloading and stocking to keep shelves well merchandised.

Join a team committed to omnichannel support (BOPIS/SFS), store recovery, and adherence to SOPs while delivering great customer experiences daily.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and answer questions.
• Able to operate cash register to standards.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Assist with Omni channel processes (BOPIS, SFS).
• Participate in truck unloading, stocking, and planogram maintenance.
• Ensure merchandise recovery and store clean-up to keep items in stock.

Skills

Customer service

Cash handling

Sales support

Tools

POS system

Job description

Michaels in Flagstaff, AZ is seeking a team member to deliver friendly customer service, help shoppers locate products, and provide a fast, accurate checkout experience. You will assist with truck unloading and stocking to keep shelves well merchandised.

Join a team committed to omnichannel support (BOPIS/SFS), store recovery, and adherence to SOPs while delivering great customer experiences daily.