Customer Experience Associate — Fast-Paced Growth

Lexus of Woodland Hills; Los Angeles (CA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Community involvement

Paid vacations and holidays

Résumé du poste

Lexus of Woodland Hills is hiring for a customer-focused role in the Los Angeles area. This fast-paced dealership seeks individuals who can greet customers warmly, handle inquiries, and support various departments to ensure high levels of service and efficiency.

We value professional appearance, strong communication, and a proactive attitude. Join a team that emphasizes safety, ongoing training, and a commitment to customer satisfaction through every interaction.

Qualifications

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

Responsabilités

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealerships standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Learns from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Performs other duties as assigned.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.

Connaissances

Communication skills

Customer service

Problem solving

Telephone skills

Professional demeanor

Teamwork

Self-motivation

Description du poste

Lexus of Woodland Hills is hiring for a customer-focused role in the Los Angeles area. This fast-paced dealership seeks individuals who can greet customers warmly, handle inquiries, and support various departments to ensure high levels of service and efficiency.

We value professional appearance, strong communication, and a proactive attitude. Join a team that emphasizes safety, ongoing training, and a commitment to customer satisfaction through every interaction.