Customer Experience Associate | Fast-Paced Auto Dealership

Toyota of Glendale; Glendale (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Wellness program

Vacation & holidays

Community involvement

Job summary

Toyota of Glendale is seeking motivated individuals to join our fast-paced dealership. We value drive, professionalism and a commitment to high standards, with competitive pay and a robust benefits package.

Responsibilities include following policies, coordinating with departments, meeting productivity goals, participating in meetings and trainings, and delivering outstanding customer experiences. We emphasize safety, teamwork, and continuous learning in a supportive environment.

Qualifications

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

Responsibilities

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealerships standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Learns from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Performs other duties as assigned.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.

Job description

Toyota of Glendale is seeking motivated individuals to join our fast-paced dealership. We value drive, professionalism and a commitment to high standards, with competitive pay and a robust benefits package.

Responsibilities include following policies, coordinating with departments, meeting productivity goals, participating in meetings and trainings, and delivering outstanding customer experiences. We emphasize safety, teamwork, and continuous learning in a supportive environment.