Customer Experience Associate — Fast-Paced Dealership

Oremor Automotive Group; Temecula (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

401K

Wellness program

Paid vacation & holidays

Community involvement

Job summary

Oremor Automotive Group is seeking a customer-focused team member in Temecula to deliver outstanding service at every customer touchpoint. You will greet customers, handle inquiries, and work closely with departments to ensure smooth resolutions and satisfaction.

Applicants should bring excellent communication and problem-solving skills, maintain a professional appearance, and thrive in a fast-paced, process-driven environment.

Qualifications

• Excellent communication, customer service, and problem solving skills.
• Professional appearance and work ethic required.
• Ability to maintain composure under stress and in a process-driven environment.
• Excellent telephone and customer service skills, including the ability to smile.

Responsibilities

• Follow all company policies and procedures.
• Coordinate questions and issues with the appropriate department personnel.
• Accept ownership for new and different requests and explore value-enhancing opportunities.
• Attend staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in interactions with customers, team members and vendors.
• Establish personal goals aligned with dealership productivity and devise strategies to meet them.
• Greet customers in a friendly, approachable manner.
• Learn from mentors and team members to grow skills.
• Maintain a safe and secure environment by following safety and security standards.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Teamwork

Professional appearance

Job description

Oremor Automotive Group is seeking a customer-focused team member in Temecula to deliver outstanding service at every customer touchpoint. You will greet customers, handle inquiries, and work closely with departments to ensure smooth resolutions and satisfaction.

Applicants should bring excellent communication and problem-solving skills, maintain a professional appearance, and thrive in a fast-paced, process-driven environment.