Customer Experience Associate

Aafes; Washington; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid vacation & sick leave

Medical & dental insurance

401K

Shift differentials

Holiday premium pay

Mass transportation reimbursement

Employee Assistance Program (EAP)

FMLA & leave options

Pension plan

Job summary

The Army & Air Force Exchange Service (Exchange) is seeking a Customer Experience Associate – Express to help Soldiers, Airmen and families find what they want and keep the Express stocked with desired products. You will greet customers, listen to needs, offer appropriate products, and ensure an extraordinary shopping experience.

We offer flexible scheduling, medical and dental insurance, paid time off, shift differentials, holiday pay, and a pension/401K plan.

Qualifications

• Completion of High School or equivalent.
• Welcoming and helpful attitude toward customers and team members.
• Excellent communication skills.
• Basic computer skills.
• Willing to cross-train and work in other areas of the store.

Responsibilities

• Greet every customer with eye contact and smile.
• Acknowledge every waiting customer promptly.
• Listen to customer needs and offer appropriate products.
• Ensure customers have an extraordinary shopping experience.
• Complete transactions accurately and efficiently while engaging customers.

Skills

Customer service mindset

Excellent communication

Basic computer skills

Welcoming attitude

Team collaboration

Education

High School Diploma or equivalent

Job description

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoW.

So, what can you expect as a Customer Experience Associate – Express at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications:

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous Convenience Store/Gas Station experience preferred

We offer the following benefits for this position:

• Paid Vacation & Sick Leave
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long-Term Care Insurance
• Flexible Spending Accounts
• 401K
• 7.5% shift differential for 2ndShift
• 10% shift differential for 3rdShift
• 25% Sunday Premium Pay
• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Paid Parental Leave
• Employee Assistance Program (EAP)

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details..

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of High School or the equivalent.