Customer Experience Associate (Must be 18 or older)

Aafes; Fort Irwin (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive medical

Dental

Life and disability insurance

Paid time off

Shift differential/holiday pay

Pension and 401K plan

Job summary

The Army & Air Force Exchange Service at Fort Irwin is seeking a Customer Experience Associate for our Express store. You will help customers locate items, keep shelves stocked, and suggest products that meet needs while maintaining clear signs and labels.

Expect flexible scheduling and competitive benefits, including health coverage, paid time off, and a pathway to growth within a DoD-operated retail network. You’ll support a welcoming shopping environment and process transactions accurately.

Qualifications

• Completion of high school or the equivalent.
• Retail experience and willingness to take on additional responsibilities.

Responsibilities

• Greet customers with eye contact and a smile.
• Listen to customer needs and ask follow-up questions to recommend products.
• Ensure customers have an extraordinary shopping experience.
• Complete transactions accurately and efficiently while engaging customers.

Skills

Learn & adapt quickly

Ask follow-up questions

Initiative

Brand knowledge

Tools

Basic computer skills

Job description

As a Customer Experience Associate at the Troop Store, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

• flexible scheduling
• comprehensive medical
• dental
• life and disability insurance
• paid time off
• shift differential/holiday pay
• traditional pension and 401K plan to qualifying associates
• access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD

So what can you expect as a Customer Experience Associate – Express at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous Convenience Store/Gas Station experience preferred
• Required: Access to the military installation (Real ID*, Passport, Military ID, CAC, Etc.)

Who We Are

The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Must be 18 or older.

Must be available to work weekdays, nights, weekends and holidays. Hours of shift range from 0-34 hours per week and hours are based on Rotation Schedule for Fort Irwin.

Schedule to be discussed during interview process.

Must be available between 0945-2230.

• Federal agencies will not accept a driver’s license or identification card for official purposes from any individual unless such license or card is a REAL ID – compliant driver’s license or identification card issued by a state.