Customer Experience Associate — Banking Operations

Centennial-Bank; Johnson City (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Centennial-Bank in Johnson City, TN is seeking a customer service oriented team member to support banking customers, handle transactions, and assist in daily operations. The role includes cross-selling MCB products, balancing cash drawers, processing deposits, and helping the Branch Manager with scheduling and issue resolution; clear English communication is essential.

Preference given to candidates with banking experience, strong numerical skills, and attention to detail in a fast-paced branch

Qualifications

• High school diploma or equivalent, plus on‑the‑job banking experience or training.
• Excellent interpersonal and verbal communication skills.
• Ability to balance currency, coins, and checks and process transactions accurately.

Responsibilities

• Provide customer service to bank customers and assist in operations.
• Handle customer transactions and cross-sell bank products.
• Balance cash drawers and prepare deposits at end of day.
• Assist Branch Manager with scheduling and problem resolution.
• Explain, promote, or sell bank products using customer information.
• Open, maintain, and close accounts as needed.
• Ensure compliance with policies and regulatory requirements.

Skills

Customer service

Cash handling

English fluency

Banking operations

Education

High school diploma or equivalent

Tools

Calculator

Computer transactions systems

Job description

Centennial-Bank in Johnson City, TN is seeking a customer service oriented team member to support banking customers, handle transactions, and assist in daily operations. The role includes cross-selling MCB products, balancing cash drawers, processing deposits, and helping the Branch Manager with scheduling and issue resolution; clear English communication is essential.

Preference given to candidates with banking experience, strong numerical skills, and attention to detail in a fast-paced branch