Customer Service Representative

TNBANK; Oak Ridge (TN); On-site; USD 17,047 - 24,280; Full time

Job summary

TNBANK is seeking a full-time Customer Service Representative at the Oak Ridge Office. Responsibilities include handling confidential matters, opening new accounts, and providing customer service regarding deposit accounts and services.

The ideal candidate will have a High School Diploma or equivalent, previous experience, and strong communication skills. This position involves working across all TNBANK locations and ensuring compliance with banking regulations.

Qualifications

• Previous experience preferred.
• Self-motivated, able to work with minimal supervision.
• Must have reliable transportation.

Responsibilities

• Provide customer service, open new accounts, resolve inquiries.
• Follow regulatory guidelines for account paperwork.
• Cross-sell bank services and refer customers as needed.
• Train new account representatives.
• Ensure compliance with BSA/AML/OFAC policies.

Skills

Excellent communication skills

Leadership skills

Sales track record

Analytical skills

Mathematical skills

Ability to build rapport

Education

High School Diploma or Equivalent

Job description

Job DetailsLevel: Experienced
Job Location: Oak Ridge Office - Oak Ridge, TN 37830
Position Type: Full Time
Education Level: High School
Salary Range: $15.00 - $15.00 Hourly
Travel Percentage: Up to 25%
Job Shift: Day

Responsibilities

• Responsible for handling confidential and sensitive matters
• Provides customer service including the opening of new accounts and resolution of customer inquiries
• Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information
• Responsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the Bank
• Responsible for cross-selling other bank services and refers customers to other departments as appropriate
• Knowledge of Bank Operations
• Keeps informed of changes in bank services or procedures
• Implements company policy pertaining to the cashing of checks and withdrawal of funds from accounts
• Responsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position
• Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper department
• Trains additional new accounts representatives
• Performs Teller duties when necessary
• Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank

Qualifications

• Previous experience preferred
• Excellent communication skills, leadership skills, goal oriented and professional appearance
• Proven sales track record, self-motivated, able to work with minimal supervision
• Ability to build rapport with clients
• Strong analytical and mathematical skills
• Must have reliable transportation and able to work all 5 TNBANK locations
• High School Diploma or Equivalent

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer