Customer Experience Associate Agent

Choose901; Memphis (TN); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Sick leave

401(k) matching

Casual environment

Weekday schedule

Job summary

Lensrentals is seeking an Associate Customer Experience Agent in Memphis to uphold our Wondrous Hospitality standard. You will modify orders, interpret shipment data, and respond to customers across email, phone, and live chat, guiding them through the Lensrentals journey.

The role emphasizes accurate data handling, quick inquiry resolution, and collaboration with a tight-knit team in a hybrid work setting. Starting pay is $20/hour, with competitive benefits and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Willingness to learn internal digital systems.
• Ability to work under pressure and meet deadlines.
• Attention to detail and reliability in repetitive tasks.
• Punctual and able to collaborate in a tight-knit team.

Responsibilities

• Modify orders and understand order/shipment data.
• Promptly address customer inquiries via email, phone, and live chat.
• Prioritize inquiries to ensure a unified customer experience.
• Represent Lensrentals as the first impression of Customer Experience.

Skills

Verbal communication

Digital communication

Attention to detail

Punctuality

Learn new systems

Handle repetitive tasks

Work under pressure

Tools

CRM systems

Job description

Lensrentals was founded in 2006 by a native Memphian and gear collector to share his knowledge and passion for all things photography. A one-man operation in a spare bedroom grew to become the largest online photo and videography rental house in the United States. As a local company with reach across the nation, we strive to have a company culture that encourages empathy and embodies the personality of each member of the team. As part of that team, Lensrentals has an open position for Associate Customer Experience Agent.

An Agent is entrusted with cultivating our theme within Customer Experience -Wondrous Hospitality through Deep-Rooted Trust. This communication-based role relies on friendly and supportive connection with customers via email, phone, and live chat in order to welcome clients and guide them through the Lensrentals experience. Agents thrive as people connectors and creative problem solvers. As an Agent, you are tasked with accurately modifying orders, comprehending order and shipment related data, promptly addressing incoming inquiries and ensuring they are prioritized efficiently. An Agent is primarily responsible for the first impression of Lensrentals, specifically our Customer Experience. Within the role, focus areas are intentionally flexible/agile to provide a unified experience to our clients. Agents operate in a hybrid model, combining in-office and remote work. Our Agents represent Lensrentals while directly caring for our customers.

How

An Agent uses communication tools (phone, email, live chat) and internal systems for task management to support the Customer Experience.

Why

An Agent exists to directly provide a seamless customer experience at every stage of the Lensrentals process.

Requirements

• Verbal Communication skills | Digital Communication Presence
• Desire to grow and learn from failure
• Able to learn digital internal systems
• Ready to contribute to a tight-knit team with high standards for excellence
• Able to work under pressure and/or deadlines
• Attention to detail
• Able to do repetitive tasks without losing focus
• Punctuality

Benefits

• Starting pay: $20/hour
• Health, Dental and Vision insurance
• Paid Vacation and Sick Leave
• 401(k) with company matching
• Casual work environment
• Monday - Friday schedule with paid lunch breaks
• Daily Hours: Shift Dependent