Client Service Lead Representative

Canon Solutions America; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

-Employee referral bonus

-Employee discounts

-“Dress for Your Day” attire program

-Volunteer opportunities to give back

-Swag! Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. is seeking a lead/site supervisor to organize and schedule staff, manage daily workflow, and oversee reporting and vendor billing.

The role emphasizes maintaining customer relationships and adherence to policies, with a focus on site operations and equipment readiness. Candidates should have an associates degree or equivalent experience plus 6+ years in related work, strong customer service, and the ability to obtain required clearances.

Qualifications

• Associates degree or equivalent experience required, plus 6+ years of related experience.
• Strong customer service and communication skills are required.
• Must be able to obtain security/clearances as required by customers.

Responsibilities

• Organize and schedule staff assignments and daily workflow.
• Oversee daily and monthly department reports and vendor billing.
• Maintain positive customer relationships and compliance with policies.
• Ensure equipment readiness and maintenance per manufacturer specs.

Skills

Customer service

Communication skills

Driving between client locations

Lift up to 50 lbs

Education

Associates degree or equivalent experience

Job description

About the Role

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

Your Impact

• Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures.
• Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
• Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).
• Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Administration and Reporting - Performs data entry.
• Supervises supply inventory and record keeping.
• Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.
• Results Expected - Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - $28.20/ hourly

• Associates degree or equivalent experience required, plus 6 or more years of related experience.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to itsKyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• -Employee referral bonus
• -Employee discounts
• -“Dress for Your Day” attire program (casual is welcome, based on your job function)
• -Volunteer opportunities to give back to our local community
• -Swag! A Canon welcome kit and official merch you can’t get anywhere else †